Frequently Asked Questions
Everything you need to know about your Footgear experience.
How do I determine the right shoe size for me?
We provide a comprehensive size guide on every product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic sneakers and leather boots.
What is your return policy for footwear?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the soles are clean and the box is undamaged to qualify for a full refund.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your new pair sooner.
Do you offer international shipping?
Yes, Footgear ships to over 50 countries worldwide. International delivery times vary by location and typically range from 7 to 14 business days.
How should I care for my leather shoes?
To extend the life of your leather footwear, we recommend using a damp cloth for cleaning and applying a high-quality leather conditioner every few months to prevent cracking.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.